Your guests are waiting. Literally.
Cumfy replaces the broken phone-call-and-pray system at your hotel with real-time request tracking, digital check-in/checkout, and an operations engine that actually holds your team accountable.
Active Requests
24
SLA Compliance
94%
Avg Resolution
12m
Guest Rating
4.8
Here's what's really happening at your property right now.
A guest calls the front desk for extra towels. The front desk tells housekeeping. Maybe. Housekeeping says they'll get to it. Eventually. The guest calls back 40 minutes later, annoyed.
Nobody knows who dropped the ball. That night, a 2-star review goes live on Booking.com. You find out on Monday.
Sound familiar?
Every year, hotels lose thousands in revenue to problems they never even see coming — because there's no system tracking what happens between a guest request and its fulfillment.
Cumfy kills the black hole.
The broken request cycle
The operating system for guest experience.
Cumfy is the first platform that connects everything — guest requests, staff tasks, check-in, checkout, SLA enforcement, and performance analytics — in one real-time system.
Uber tracking meets hotel operations.
Guest sees it
Real-time tracking of every request, digital check-in, and instant feedback.
Staff does it
Smart routing, SLA timers, one-tap task management on mobile.
Management knows it
Live dashboards, performance analytics, and predictive insights.
How it works
Check in from their phone. Not from a queue.
Guests receive a check-in link 24 hours before arrival. Upload ID, pick preferences, sign digitally, get a room key on their phone. Walk straight to their room.
Track every request like a delivery.
Scan a QR code in the room, tap what they need, and watch it happen in real-time. 'Request received. Assigned. On the way. Delivered.'
Check out with one tap.
Review the folio, flag issues, pay on their phone, tip the staff, and walk out. Invoice arrives before they reach the lobby.
The numbers that matter
0%+
Fewer follow-up calls
0%+
SLA compliance rate
0%
Faster resolution
Without Cumfy
With Cumfy
Why Cumfy is different
We're not another hotel app. We're not another chatbot. Here's what makes us different.
The SLA Engine
A countdown timer on every guest request with auto-escalation when it's about to fail. Configurable by request type, department, and property. Your staff doesn't just get tasks — they get deadlines with consequences.
The Uber Effect
When your guest orders room service, they see: 'Order received. Being prepared. On the way.' That transparency transforms how guests perceive your service. They stop calling. They start leaving better reviews.
Check-In/Checkout Triggers Operations
When a guest checks out at 11:02 AM, housekeeping gets a task at 11:02 AM with a 45-minute SLA. No phone call. No delay.
AI That Orchestrates
'Can I get late checkout and extra towels?' Our AI splits that into two tasks, routes each to the right department, sets individual SLAs.
One Platform, Any Size
Whether you run a 20-room boutique or a 2,000-room resort chain, Cumfy fits. Start with the basics. Scale to the full platform.
Who it's for
Boutique Hotels
Independent & small properties
You can't afford a bad review — and you can't afford enterprise software. Cumfy gives you the tools the big chains use, at a price that makes sense.
Hotel Chains
Mid-range, multi-property
A single dashboard across all your properties — same SLAs, same standards, same accountability. Know exactly which property needs attention.
Luxury Resorts
Premium experience
Your guests expect perfection. Full AI concierge, pre-arrival preferences, in-room integration, and analytics so sharp you spot a dip before guests notice.
Serviced Apartments
Self-service model
No front desk? No problem. Digital check-in, AI concierge, and self-service tools give your guests a premium experience without staff on-site 24/7.
The guest journey on Cumfy
Pre-Arrival
Check-in link hits their phone. ID uploaded. Preferences set. Room selected. They're already excited.
Check-In
Digital key on their phone. Walk straight to the room. Welcome message with services, menus, and recommendations.
In-Stay
Need something? Scan. Tap. Track. Every request visible in real-time. Chat with AI concierge in any language.
Check-Out
One-tap checkout. Folio settled in 60 seconds. Digital tip. Feedback captured. Invoice in inbox before the elevator reaches the lobby.
Post-Stay
Personalized thank-you. Loyalty points. A reason to come back. Guest profile makes the next stay even better.
Built for the real world
Works on any phone
No app download. Guests scan a QR code and they're in. Runs on the cheapest Android and the latest iPhone alike.
Speaks their language
AI-powered translation across 100+ languages. Your Japanese guest and your French guest get the same seamless experience.
Plays nice with your tech
Integrates with Oracle Opera, Cloudbeds, Mews, eZee, and more. Connects to your POS, smart locks, and payment gateway.
Works offline
Spotty WiFi in the basement spa? Our staff app works offline and syncs when connectivity returns.
Integrates with
What hoteliers are saying
“We went from 'I think someone's handling it' to knowing exactly who's handling what, and whether they're on time. Our TripAdvisor score went up 0.4 points in three months.”
General Manager
150-room city hotel
Pilot programSimple, transparent pricing
We don't believe in charging you per room until your bill looks scarier than your vacancy rate.
Starter
Small properties (under 50 rooms)
- Digital check-in/checkout
- Guest request tracking
- Staff mobile app
- 2 departments
- Core analytics
- Email support
Professional
Mid-size hotels (50–200 rooms)
- Everything in Starter
- SLA engine with escalation
- 5 departments
- WhatsApp integration
- Advanced analytics
- Priority support
Enterprise
Large hotels & chains (200+ rooms)
- Everything in Professional
- AI concierge
- Multi-property dashboard
- PMS integration
- Predictive insights
- Dedicated CSM
Custom
Resort groups & multi-property chains
- Everything in Enterprise
- White-label option
- Custom integrations
- On-premise options
- SLA guarantees
- 24/7 support
Ready to make your guests actually comfortable?
Drop us a line. Tell us about your property. We'll show you exactly how Cumfy would work for you.